Privacy Policy

Privacy Policy

Welcome to the furniture-from-turkey.com website (the "Site"). At Furniture-from-Turkey ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information we collect from you when you visit our Site or use our services. By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

2. Personal Information

Contact Information: This includes your name, email address, phone number, billing address, and shipping address. We collect this information when you create an account, place an order, or contact us with inquiries.

Account Information: When you register for an account, we collect information such as your username and password. This information helps you access your account securely.

Order Details: Information related to the products you purchase, such as product details, order history, and preferences, helps us fulfill your orders and improve our offerings.

3. Payment Information

We collect payment information necessary to process your orders, including credit card numbers, expiration dates, and security codes. However, please note that we do not store this information on our servers. All payment transactions are processed through secure third-party payment gateways that comply with industry standards.

4. Usage Data

Device Information: We collect information about the device you use to access our Site, such as your IP address, operating system, browser type, and device identifiers. This information helps us ensure that our Site functions properly on all devices.

Browsing Information: We collect information about your browsing activities on our Site, such as the pages you visit, the time and date of your visit, and the links you click. This information helps us analyze how you use our Site and improve your experience.

Location Data: With your consent, we may collect information about your location to provide location-based services and enhance your shopping experience.

5. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us analyze web traffic, personalize content, and remember your preferences. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit your ability to use certain features of our Site.

6. Types of Cookies Used:

Essential Cookies: Necessary for the basic functioning of our Site, enabling features such as page navigation and access to secure areas.

Analytical/Performance Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously.

Functional Cookies: Enable the Site to provide enhanced functionality and personalization, such as remembering your login details and language preferences.

Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.

7. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

8. Order Processing and Fulfillment

We use your personal and payment information to process and fulfill your orders, deliver products to you, and communicate with you about your purchases. This includes sending you order confirmations, shipping notifications, and updates about your order status.

9. Improving Our Products and Services

We analyze usage data to understand how you interact with our Site and identify areas for improvement. This helps us enhance our products, services, and user experience. We may also use your feedback and suggestions to improve our offerings.

We may conduct surveys and research to gather feedback from you to enhance our services and product offerings. Participation in surveys is voluntary, and the information collected is used for internal purposes only.

10. Customer Service and Support

We use your contact information to respond to your inquiries, requests, or complaints. Our customer service team is dedicated to providing you with prompt and helpful assistance.

We may use your information to notify you of important changes to our services, terms, conditions, and policies.

11. Marketing and Promotions

With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the emails.

We may use information about your preferences and purchasing history to tailor marketing communications and offers to you.

12. Security and Fraud Prevention

We use your information to detect and prevent fraud, unauthorized access, and other illegal activities. This includes monitoring and analyzing usage patterns to identify suspicious behavior.

We may use automated decision-making technologies to protect our Site and services from fraudulent activity.

13. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

14. Service Providers

We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or providing services to you. These service providers are contractually obligated to protect your information and use it only for the purposes for which we share it.

Service providers may include payment processors, shipping companies, marketing and advertising partners, and IT service providers.

15. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

16. Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal requests from authorities, such as court orders or subpoenas.

We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our users, employees, or others.

17. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us analyze web traffic, personalize content, and remember your preferences. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit your ability to use certain features of our Site.

18. Types of Cookies Used:

Essential Cookies: Necessary for the basic functioning of our Site, enabling features such as page navigation and access to secure areas.

Analytical/Performance Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously.

Functional Cookies: Enable the Site to provide enhanced functionality and personalization, such as remembering your login details and language preferences.

Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.

Managing Cookies: You can manage your cookie preferences through your browser settings. Most web browsers automatically accept cookies, but you can modify your settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our Site.

19. Data Security

We are committed to ensuring the security of your information and have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. These measures include:

20. Secure Data Storage

We store your personal information on secure servers that are protected by firewalls and access controls. We regularly review our security practices to ensure they remain effective.

Access to our data centers and servers is restricted to authorized personnel only.

21. Data Encryption

We use encryption technologies to protect sensitive information, such as payment details, during transmission over the internet.

We use SSL/TLS encryption to protect data transmitted between your device and our servers.

22. Access Controls

We restrict access to your personal information to authorized personnel who need it to perform their job duties. All employees are trained on the importance of data privacy and security.

We regularly review and update our access controls and security practices to ensure the highest level of protection.

23. Your Rights

Under Turkish Law on the Protection of Personal Data No. 6698 (KVKK), you have certain rights regarding your personal data, including:

24. Right to Access

You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.

25. Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

26. Right to Erasure

You have the right to request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

27. Right to Object

You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.

28. Right to Restriction

You have the right to request the restriction of processing of your personal data in certain situations, such as when you contest the accuracy of the data.

29. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

30. Right to Lodge a Complaint

If you believe that your rights have been violated, you have the right to lodge a complaint with the Turkish Data Protection Authority (KVKK).

To exercise any of these rights, please contact us at +90 546 450 55 30.

31. International Data Transfers

As a company based in Turkey, your personal information is processed within Turkey and is subject to Turkish data protection laws. However, in certain circumstances, your information may be transferred to and processed in other countries that may not provide the same level of data protection as Turkey. We take appropriate measures to ensure that your personal data remains protected in accordance with this Privacy Policy.

Transfers Outside the EEA: If your information is transferred outside the European Economic Area (EEA), we will ensure that it is protected by appropriate safeguards, such as standard contractual clauses or Privacy Shield certification.

Cross-Border Data Transfers: We may transfer your information to third-party service providers located in other countries for the purpose of providing our services. We require these service providers to protect your information in accordance with this Privacy Policy and applicable data protection laws.

32. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

Social Media Features: Our Site may include social media features, such as the Facebook "Like" button and widgets, such as the "Share" button or interactive mini-programs. These features may collect your IP address and which page you are visiting on our Site and may set a cookie to enable the feature to function properly.

Third-Party Services: We may use third-party services, such as analytics providers and advertising networks, to help us analyze how our Site is used and to deliver relevant advertisements. These third parties may use cookies and similar technologies to collect information about your interactions with our Site.

33. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete it as soon as possible. If you believe that we might have any information from or about a child, please contact us immediately.

34. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Retention Periods: The retention period for your personal information depends on the nature of the data and the purposes for which it was collected. For example, we may retain your order history to provide customer support and comply with our legal obligations.

Deletion of Data: When your personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable data protection laws.

35. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Notification of Changes: If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our Site before the changes take effect.

Your Continued Use: Your continued use of our Site after any changes to this Privacy Policy will constitute your acceptance of such changes.

36. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Your privacy is important to us, and we are committed to ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws.