Revocation

Revocation Policy

Welcome to Furniture-from-Turkey, the home of exquisite luxury furniture that embodies both elegance and craftsmanship. Our mission is to deliver not only superior products but also an outstanding customer experience. We understand that purchasing furniture is a significant decision, and we want you to feel completely confident in your choices. Therefore, we have developed a comprehensive Revocation Policy to guide you through your rights and our processes, ensuring clarity and fairness in every transaction.

Understanding Your Right of Revocation

The right of revocation is a crucial element of consumer protection, allowing you to reconsider your purchase within a specified timeframe. At Furniture-from-Turkey, we uphold this right by providing a 14-day revocation period, as mandated by Turkish consumer law. This period begins on the day you, or someone you designate (excluding the carrier), takes possession of the purchased goods. This policy is designed to give you peace of mind, allowing you to inspect and evaluate the product in the comfort of your own space.

Key Aspects of the Right of Revocation:

Inspection Period: During the 14-day period, you are encouraged to examine the furniture to ensure it meets your expectations in terms of quality, design, and functionality. Please handle the items with care to prevent any damage that might affect the revocation process.

No Justification Required: You are not required to provide any justification for the revocation. This right is unconditional, ensuring you can make decisions based on your preferences and needs.

Flexibility: Whether it's a change in taste, space limitations, or simply a second thought, you can exercise your right of revocation without any penalties.

How to Exercise Your Right of Revocation

Exercising your right of revocation is straightforward and customer friendly. We strive to make this process as seamless as possible.

Required Information:

Your revocation notice should include the following details to facilitate processing:

• Your full name and address
• Order number and date
• Date of receipt of the goods
• A clear statement indicating your decision to revoke the contract

Deadline Compliance:

The deadline is met if your communication is sent before the 14-day revocation period expires. We recommend keeping a copy of your revocation request and proof of dispatch for your records.

Consequences and Process Following Revocation

Upon receiving your revocation request, we initiate a series of steps to ensure a smooth and satisfactory resolution.

Refund Procedures:

We will refund all payments received from you, including the cost of standard delivery. Please note that additional costs incurred by choosing a premium delivery option will not be refunded.

Timeline for Refund:

Refunds will be processed promptly, typically within 14 days from the receipt of your revocation notice. We may delay the refund until we have received the returned goods or proof of return shipment, whichever comes first.

Return of Goods:

You are responsible for returning the goods to us promptly and no later than 14 days from the date you communicate your revocation. The goods must be returned in their original condition and packaging to ensure full reimbursement.

Condition of Goods:

Please handle the goods with care during the inspection period. You are liable for any diminished value resulting from handling beyond what is necessary to determine the nature, characteristics, and functioning of the goods.

Cost of Return:

You will bear the direct costs of returning the goods. We recommend using a reliable shipping service that offers tracking and insurance to protect against loss or damage during transit.

Exchanges and Replacements:

If you prefer an exchange or replacement instead of a refund, please indicate this in your revocation notice. We will work with you to accommodate your preferences and ensure you are satisfied with the final outcome.

Privacy Policy and Data Protection

Your privacy is paramount at Furniture-from-Turkey, and we are dedicated to safeguarding your personal data in compliance with Turkish Law No. 6698 on the Protection of Personal Data (KVKK).

Data Collection and Use:

We collect personal data necessary for order processing and customer service, including your name, address, contact information, and payment details. This data is used solely for these purposes and is not shared with third parties without your explicit consent, except as required for fulfilling your order.

Data Security Measures:

We employ advanced technical and organizational measures to protect your personal data against unauthorized access, disclosure, or alteration. Our security protocols are regularly reviewed and enhanced to ensure the highest level of protection.

Your Data Rights:

You have the right to access, correct, and request the deletion of your personal data at any time. If you wish to exercise these rights or have inquiries about our data protection practices, please refer to our comprehensive Privacy Policy or contact our data protection officer.

Transparency and Accountability:

Our commitment to data protection extends to full transparency in how we collect, process, and use your data. We provide detailed information in our Privacy Policy and ensure that all data processing activities comply with legal requirements.

Additional Information and Assistance

Contact Us

At Furniture-from-Turkey, we are committed to providing exceptional customer service and support. If you have any questions about our Revocation Policy, need assistance with your return, or require further information about our products and services, please do not hesitate to contact us:

Our knowledgeable and friendly customer service team is available to assist you with any concerns or inquiries. We are here to ensure your experience with Furniture-from-Turkey is as seamless and satisfying as possible.

Feedback and Improvement

Your feedback is invaluable to us as we continuously strive to enhance our products and services. If you have any suggestions, comments, or concerns about our Revocation Policy or any other aspect of our operations, please feel free to share them with us. Your input helps us better understand your needs and improve our offerings.

Commitment to Excellence

At Furniture-from-Turkey, we are dedicated to excellence in everything we do, from the quality of our furniture to the customer service we provide. We believe in building lasting relationships with our customers based on trust, transparency, and mutual respect. Thank you for choosing Furniture-from-Turkey, and we look forward to serving you with integrity and care.